At Nuraya Exclusive, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may request a return or refund under the following conditions.

Return Policy:

• Return requests must be made within 3 days of delivery.

• The item must be unused, unwashed, undamaged, and in its original packaging with tags intact.

• Used items or items with removed tags are not eligible for return.

• Items purchased on sale or discount are non-returnable, unless the product is defective.

Refund Policy:

• Once the returned item is received and inspected, the refund will be processed within 5–7 business days.

• Refunds will be issued to the original payment method or as store credit.

• Shipping and delivery charges are non-refundable.

Defective or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery. After verification, we will arrange a replacement or refund.

Contact Us:
For any questions or assistance regarding returns or refunds, please reach out to our customer support team.